Frequently Asked Questions

Every three years the Ohio Department of Job and Family Services (ODJFS) is required, under federal law, to conduct a survey to collect and analyze the rates for child care services paid across the state.

ODJFS uses this data to establish rates for their publicly funded child care (PFCC) program which offers financial assistance to eligible parents to help them with child care costs while they engage in work, education or job training.

ODJFS has contracted with Strategic Research Group (SRG) to assist with conducting this year's survey to gather and compile the rate information and then to analyze the results. The survey results may impact the payment rates of nearly 5200 centers, family child care home providers and approved day camps that currently serve children eligible for PFCC.

What information do we need from you?

ODJFS needs to collect information on rates, enrollment, and barriers to participation in the PFCC program. To pay providers with rates that are based on the current market rates within the child care industry, ODJFS needs this information from child care providers who serve families who pay for child care without any financial assistance as well as providers who participate in the PFCC program.

Why do I need to complete this survey if ODJFS licensing rules already require me to enter my rates in the CCIDS Provider Portal?

In addition to the rate collection, federal law requires states to collect information on fees charged, barriers to participation, and other relevant information needed to assist in determining payment rates. This is completed via the survey.

Will my information be kept confidential?

Yes. To ensure confidentiality, responses in the database will be associated only with a randomly assigned passcode and not linked directly with identifying provider information. Any reports created or published will only summarize the responses across all providers and will not contain any individual provider information.

How long will the survey take?

The survey should take about 15 minutes to complete.

How is the information that I provide used?

The goal of the market rate survey is to compile a snapshot of the child care landscape and the cost of these services in Ohio. The information is then used to inform state leadership.

What if I own multiple locations? Do I have to complete a survey for each site I own or can I complete one survey?

Providers with multiple locations are asked to submit a separate survey with information about each location. You will be sent a separate link for each location. If you have more than one location with the same enrollment and rate information, please complete a survey for one location and send an e-mail to with the provider ID(s)/license number(s) of the other location(s).

When is the survey due?

Please complete the survey by 09/14/2020.

Is there additional information I will be asked to provide?

Once you have completed the survey, you may be requested to submit your advertised tuition fees (rate sheet) for quality assurance purposes. Instructions on how to do so will be provided at the end of the survey. Additionally, you may be contacted for additional information to assist in determining the cost of high-quality care.

If my center does not charge families directly and does not have a rate sheet, what should I do?

Please complete the survey and enter “NA” in the rate section as the survey includes additional questions beyond the collection of rates.

Are surveys going to all ODE affiliated programs or only ODJFS programs?

Any ODE program with a provider agreement is being invited to complete the survey.

Where can I get answers to my questions about the survey?

If you have questions about this project, please contact Tracey Chestnut at OR Angie Kaiser at Direct specific questions about the survey to SRG at or Dr. Tina Kassebaum at 1-800-341-3660.

ODJFS and SRG Contacts

Tracey Chestnut, Chief
Bureau of Child Care Policy and TA
Ohio Department of Job and Family Services

Tina Kassebaum, Ph.D.
Principal Investigator
Strategic Research Group